Region Field

1.1 Deposits

For certain services, particularly bridal makeup, special event makeup, and group services, we require a non-refundable deposit at the time of booking to secure your appointment. These deposits are typically:

• 30% of the total service cost for bridal makeup bookings
• 30% of the total service cost for group bookings (5 or more people)
• £50 for special event makeup

Deposits serve to secure your booking date and time, and to cover administrative costs and preparation for your service.

1.2 Full Payment Timing

The remaining balance for services is due according to the following schedule:

• Bridal services: Remaining balance due 7 days before the wedding date
• Group services: Remaining balance due 7 days before the event date
• Individual services: Full payment due at the time of service

2.1 Cancellation by Client

If you need to cancel a booked service, the following refund terms apply:

• Standard appointments:
  • Cancellation with 48+ hours notice: Full refund of any amount paid (excluding non-refundable deposits)
  • Cancellation with less than 48 hours notice: 50% refund of any amount paid (excluding non-refundable deposits)
  • No-show: No refund
• Bridal and special event appointments:
  • Cancellation with 14+ days notice: Full refund of any amount paid (excluding non-refundable deposits)
  • Cancellation with 7-13 days notice: 50% refund of any amount paid (excluding non-refundable deposits)
  • Cancellation with less than 7 days notice: No refund

2.2 Rescheduling

We understand that circumstances may require you to reschedule your appointment. Our rescheduling policy is as follows:

• Standard appointments: May be rescheduled with at least 48 hours notice at no additional charge
• Bridal and special event appointments: May be rescheduled with at least 7 days notice, subject to availability and potential seasonal rate adjustments

Rescheduling with less notice than specified above may result in forfeiture of your deposit and/or additional fees.

2.3 Cancellation by Region Field

In the rare event that we need to cancel your appointment due to unforeseen circumstances (such as artist illness, emergency, etc.), we will offer you the following options:

• Reschedule your appointment to another available date and time
• Receive a full refund of all amounts paid, including deposits
• Receive service credit for 110% of the value paid, to be used for future services

2.4 Service Dissatisfaction

We take pride in our work and strive for complete client satisfaction. If you are not satisfied with the services provided, please:

• Inform your artist immediately during or immediately after your service so we can address your concerns
• Allow us the opportunity to correct any issues before you leave our studio

If we are unable to resolve your concerns at the time of service, we may offer:

• Partial refund, depending on the nature of the issue
• Service credit for a future appointment
• Complimentary follow-up service to address the issue

Claims for dissatisfaction must be made within 24 hours of service completion to be considered for a refund or credit.

3.1 How to Request a Refund

To request a refund, please:

1. Contact us by email at [email protected] or by phone at +445840550661
2. Provide your name, service date, and reason for the refund request
3. Include any relevant documentation or photos if the request is due to service dissatisfaction

3.2 Processing Timeline

We process refund requests according to the following timeline:

• We will acknowledge your refund request within 2 business days
• We will evaluate refund requests due to service dissatisfaction within 5 business days
• Once approved, refunds will be processed within 7-10 business days

3.3 Refund Methods

Refunds will be issued using the original payment method:

• Credit/debit card payments will be refunded to the same card
• Bank transfers will be refunded via bank transfer
• Cash payments will be refunded via bank transfer (you will need to provide your banking details)

Please note that your financial institution may take additional time to process the refund and for it to appear in your account.

4.1 Force Majeure

In cases of force majeure (extraordinary events or circumstances beyond control, such as natural disasters, severe weather conditions, acts of government, etc.), we will work with clients to reschedule services or provide appropriate refunds on a case-by-case basis.

4.2 Health and Safety

If a client or artist cannot proceed with a service due to health concerns (such as contagious illnesses), we will allow rescheduling without penalty, even if within the standard cancellation period. Medical documentation may be requested.

4.3 Service Package Refunds

For service packages (such as bridal packages that include trials and wedding day services), refunds for unused portions will be calculated based on:

• The full retail value of services already provided
• Minus any package discounts applied proportionally
• Minus any non-refundable deposits

6.1 Gift Certificates

Gift certificates are non-refundable but are:

• Valid for 12 months from the date of purchase
• Transferable to another person
• May be used for any service of equal or lesser value (no cash refunds for remaining balances)

6.2 Promotional Offers and Discounts

Services purchased with promotional discounts or special offers may have specific refund restrictions as indicated in the promotion terms. Generally:

• Services purchased at a discounted rate may be eligible only for refunds at the discounted price paid
• Complimentary or bonus services included in packages are not assigned a cash value for refund purposes